Refund Policy

This page explains how refunds and cancellations work for paid products on ReverseRef. Payments are handled by our payment provider Paddle.

One-time purchases

This covers the quiz, the interview guides and CV improvement. If something is wrong with your purchase, for example you cannot open it, you received the wrong file or it is not as described, write to us within 14 days of buying. We will put it right or refund you.

Subscriptions

This covers the Worker Intelligence Report and the Community membership. You can cancel at any time. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for. You can ask for a refund of your latest payment within 14 days of the charge.

How to ask

Email team@getreverseref.com and tell us which product you bought and the email address you used. We will reply as soon as we can. Refunds go back to the payment method you used. How long it takes to appear depends on your bank.

Your legal rights

Nothing on this page limits rights you have under the law where you live, including the Consumer Protection Act in South Africa.

Last updated: 3 November 2026